CONTACT US SUPPORT

We are here for you

Our Customer Success Team of multi-disciplinary experts are positioned across the globe to ensure we can quickly respond to our clients’ queries. Whether it is a question about our software, or geoscience, we are ready to assist you to get maximum value from your partnership with Ikon Science.

Contact Support
Contact us anytime, even after hours

If you need to contact Support, please email us at support@ikonscience.com. If appropriate, please also attach any screen grabs (or data) to better describe your issue or query. This enables us to expedite a timely response to you.

Locations
UK UK

+44 (0) 20 8614 4528

Between the hours of
8:30 - 17:30 GMT/BST

US US

+1 (713) 914 0305

Between the hours of
9:00 - 17:00 CST/CDT

Canada Canada

+1 (403) 536 3266

Between the hours of
9:00 - 17:00 MST/MDT

Australia Australia

+61 (8) 9467 7335

Between the hours of
9:00 - 17:00 AWST/AWCT

Malaysia Malaysia

+60 3 2302 3300

Between the hours of
9.00 - 17.00 local time (Malaysia)

Indonesia Indonesia

+62 (21) 831 0438

Between the hours of
9:00 - 17:00 local time (Indonesia)

Brazil Brazil

+55 21 97124 1415

Between the hours of
9:00 - 17:00 local time (Brasilia)

Software Downloads & Resources

For installer downloads and accompanying documentation, please login below or access our FTP server.... for support page login credentials, or FTP login credentials (or anything else!), please email support@ikonscience.com.

Supported Software Versions
Supported versions of RokDoc (and associated components) are:
  • 2024.4.0 (build 309), released on 23/09/24 - current version
  • 2024.3.0 (build 213), released on 03/06/24 (patched with 2024.3.1.215 on 07/08/24)
  • 2024.2.0 (build 206), released on 11/03/24 (patched with 2024.2.1.210 on 07/08/24)
  • 2024.1.0 (build 238), released on 11/12/23
  • 2023.4.0 (build 268), released on 25/09/23
Supported versions of Curate are:
  • Curate 2024.4, released on 27/09/24 - current version
  • Curate 2024.3, released on 03/06/24
  • Curate 2024.2, released on 11/03/24
  • Curate 2024.1, released on 11/12/23
  • Curate 2023.4, released on 25/09/23
Supported versions of iPoint are:
  • iPoint 2024.4, released on 23/09/24 - current version
  • iPoint 2024.3, released on 03/06/24
  • iPoint 2024.2, released on 11/03/24
  • iPoint 2024.1, released on 11/12/23
  • iPoint 2023.4, released on 25/09/23
Supported third-party compatibility are:
  • Petrel* compatibility for Interconnector 2024.4: 2022.x, 2023.x & 2024.x
  • OpenSpirit compatibility for RokDoc 2024.4: 4.3.x
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