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Customer Success Team

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A Global Team of dedicated Geoscientists Here to Support You with the Latest Software Releases

Our Customer Success Team of multi-disciplinary experts are positioned across the globe to ensure we can quickly respond to our clients’ queries. Whether it is a question about our software, or geoscience, we are ready to assist you to get maximum value from your partnership with Ikon Science.

 

Contact us anytime, even after hours

If you need to contact Support, please email us at support@ikonscience.com. If appropriate, please also attach any screen grabs (or data) to better describe your issue or query. This enables us to expedite a timely response to you.

Locations
UK | +44 (0) 20 8614 4528 | Between the hours of 8:30 - 17:30 GMT/BST
US | +1 (713) 914 0305 | Between the hours of | 9:00 - 17:00 CST/CDT
Canada | +1 (403) 536 3266 | Between the hours of | 9:00 - 17:00 MST/MDT
Australia | +61 (8) 9467 7335 | Between the hours of | 9:00 - 17:00 AWST/AWCT
Malaysia | +60 3 2302 3300 | Between the hours of | 9.00 - 17.00 local time (Malaysia)
Indonesia | +62 (21) 831 0438 | Between the hours of | 9:00 - 17:00 local time (Indonesia)
Brazil | +55 21 97124 1415 | Between the hours of | 9:00 - 17:00 local time (Brasilia)

For installer downloads and accompanying documentation, please login below or access our FTP server.... for support page login credentials, or FTP login credentials (or anything else!), please email support@ikonscience.com.

Public access documentation....

GO TO INSTALLERS

Supported versions of RokDoc (and associated components) are:
  • 2026.1.0 (build 180), released on 15/12/25 (patched with 2026.1.1 on 10/03/26) - current version
  • 2025.4.0 (build 160), released on 22/09/25
  • 2025.3.0 (build 156), released on 16/06/25
  • 2025.2.0 (build 213), released on 24/03/25
  • 2025.1.0 (build 262), released on 09/12/24
Supported versions of Curate are:
  • Curate 2026.1.1, released on 15/12/25 - current version
  • Curate 2025.4.1, released on 22/09/25
  • Curate 2025.3.1, released on 16/06/25 (patched with 2025.3.2 on 09/07/25)
  • Curate 2025.2, released on 24/03/25
  • Curate 2025.1, released on 09/12/24
Supported versions of iPoint are:
  • iPoint 2026.1, released on 15/12/25 - current version
  • iPoint 2025.4, released on 22/09/25 - current version
  • iPoint 2025.3, released on 16/06/25 (patched with 2025.3.1 on 09/07/25)
  • iPoint 2025.2, released on 24/03/25
  • iPoint 2025.1, released on 09/12/24
Supported third-party compatibility are:
  • Petrel* compatibility for Interconnector 2026.1: 2022.x, 2023.x & 2024.x
  • OpenSpirit compatibility for RokDoc 2026.1: 4.3.x